Articles

  Can I give SSH to my clients?

No, we don't allow this  for security reasons.

  I just added a domain and it doesn't work. Why?

The domains that you add in WHM are still subject to at least 48 hours propagation time. That...

  What is WebHostManager?

WebHost Manager is your reseller control center. WHM is used to set up and manage accounts,...

  Who supports my hosting clients?

While we do offer any support that you might need with your reseller account, we don't get...

 About reseller WHM

We provide all resellers with a limited WHM. These limits help us control what actions the...

 Can I create my own plan sizes and pricing on my reseller account?

Yes, you can! A Cpanel/WHM reseller account can be set up in a number of different ways. However,...

 Can I personalize Cpanel for my own company name?

Yes, you can. To accomplish this,select the branding option in your WHM and follow the steps

 Do my clients get WHM?

Since WHM is a control panel for you to control your own clients in, no your clients don't get a...

 How do I change my user's password in WHM?

You can change passwords for any account in your WHM by clicking on the 'password modification'...

 How do I login to WebHostManager ( WHM ) ?

In order to use Web Host Manager to manage your resold users or create new accounts, first you'll...

 How do my clients access cpanel?

Your clients can access cpanel by 2 ways:1) through YOUR domain....

 How do my clients access their accounts

Each account you create, can be reached in the same ways you see in your setup email for your own...

 How does the Cpanel Branding feature work?

The Cpanel branding feature is very simple to use . Simply place an image called cp.gif, cp.jpg,...

 I changed my client's password and now he/she can't login to FTP. What gives?

Sometimes, the FTP passwords get knocked out of whack when you change an account password. If...

 I'm getting " Ouch! That username is taken " when I try to create an account. But I deleted it, I swear!

Sometimes, Cpanel doesn't fully delete usernames when you terminate an account. The easiest way...

 If I have a reseller account, do I have to actually sell web hosting?

Absolutely not. Many of our customers simply have more than one domain and want to take advantage...

 Is there a master login that I can use for all of my resold accounts?

Yes, you can log in to any of your accounts with the password to your reseller account.

 My client's email is bouncing saying 'mailbox is full' but none of the boxes are full! What happened?

This is what happens when the entire account is over it's allotted disk space. The mail boxes...

 Reseller Account Basics

Our reseller accounts allow you to create and manage your own hosting customers via the Web Host...

 Should I put a www in front of the domain when I create an account?

No, you should never do this. Where it says 'domain', please enter just domain.com with no www....

 What are the POP and SMTP settings for my clients?

 The POP and SMTP settings for your clients are either the IP address you find in your setup...

 What Cpanel skin do you recommend for my clients?

We recommend the BlueLagoon theme. Yes, the X skin is a bit snazzier looking, but BlueLagoon is...

 What is the path to my client's public_html ?

The path to public_html for all accounts created with Web Host Manager is:/home/username/public_html

 What is the skeleton directory?

The skeleton directory is a basic layout that WHM uses for all accounts that you create under...

 What nameservers do my clients use?

Your clients should use the same nameservers that are detailed in your setup email.

 Will you handle billing for my customers?

We don't get involved in billing for your customers. This way, you are free to charge whatever...